FREQUENTLY ASKED QUESTIONS (FAQ's)
about ASTRO-DURANCE® Bungee Systems and Products
Thank you for choosing ASTRO-DURANCE® Bungee Systems for your choice of exercise product. To ensure safety and a good experience with our systems we ask all of our users to have their ceiling anchor mounts installed by a professional contractor or other licensed professional installer and tested by the same for user safety. An average installation should take an experienced contractor one to two hours and cost between $100 and $200 at the most, depending on the number of units you will be installing.
WARRANTIES AND RETURNS
ASTRO-DURANCE® CANADA products carry a 1-year replacement warranty, excluding the actual bungees themselves, which are a heavy wear, consumable product. We offer a well-discounted replacement price on single bungees without the sleeves at least 60 days after the initial verified purchase of ASTRO-DURANCE ®CANADA bungee systems.
Our bungees can often experience extreme use, or abuse, beyond our reasonable ability to control or verify how studios, trainees or end users use them. ASTRO-DURANCE® CANADA bungees are made of top of the line, high quality materials, however, as with all bungee products, they will eventually need to be replaced over time due to overstretching from repetitive use, and over stretching from snap back G-forces when doing advanced, aggressive moves.
We are not responsible for any damage or defect that occurs by misuse, or negligible actions of the product, deliberate cuts, tears, improper storage, not following washing instructions, or taking the product apart (other than the manner specified in our instructions) or altering it in any way, resulting in rendering the product damaged, or unable to use safely. We are not responsible for damage due to improper installation or the studio or end user taking the product apart and failing to put it back together properly.
All items are thoroughly inspected before shipment for any defect or flaw. A 15% restocking fee applies to all returns at our discretion. Items can be returned for replacement only if upon receiving your order it is damaged due to shipping. Returns must have an RMA number within 5 days of delivery at your location. If you need an RMA number contact us. Products damaged during shipping must be handled by the shipping company.
Question: Is my credit or debit card transaction secure?
Answer: Yes, all credit and debit transactions are processed through Master Card and Visa systems secured by Shopify, PayPal or Stripe. No credit or debit card numbers are stored on this website. Even "we" don't get to see the numbers, only the card processor does.
Question: How soon do you ship?
Answer: Stock Items will be shipped by UPS within 3 to 5 days after payment is verified. Back-ordered or out of stock items will ship take longer but we strive to maintain high stock.
Question: Once shipped, how long does it take for me to get my order?
Answer: Shipping times from UPS vary depending on your location, but average package arrival is 2 to 7 business days for most continental United States destinations. Please note that shipping times may be affected by many factors such as Holidays, weather conditions and many other factors. Although delayed shipments are rare, they do happen from time to time.
Question: What if my ordered item is not in stock?
Answer: If an item is out of stock you will be notified by email with an estimated shipping date.
Question: How does the product come?
Answer: ASTRO-DURANCE® can be purchased in Complete Bungee Packages or items can be purchased individually. Each Complete Bungee System is based on certain weight resistance and will includes the ASTRO-DURANCE® Bungee Cords, Astro Luxury Harness, Astro Sleeve, Carabiners, Swivel, and Astro Chain.
Question: Can I go to the warehouse and pick up my order there?
Answer: No. Our warehouse is a distribution facility and does not show case for retail purchase. Products can be ordered on line at our website, or if you have questions and need to talk to a sales representative you can call our toll free number and ask for the ASTRO-DURANCE® Sales Department.
Question: I’ve ordered before. Do I have to order online or can I just call my sales person?
Answer: You can order your products online, or by calling your sales person.
If you wish to request shipping to a destination outside the continental United States, please contact us prior to your purchase.
Question: Is there a warranty on the items I purchase?
Answer: ASTRO-DURANCE® products carry a 6 month warranty (excluding bungees which are heavy wear, consumable items) with a well discounted replacement price on bungees at least 60 days after their purchase. Products damaged during shipping must be handled by the shipping company. Our products use top of the line high quality bungees, but stretching and G-forces brought by motion-based fitness cause extreme circumstances. We are not responsible for any damage or defect that occurs by misuse, or negligible actions of the product, deliberate cuts, tears, improper storage, not following washing instructions, or taking the product apart (other than the manner specified in our instructions) or altering it in any way, resulting in rendering the product damaged, or unable to use safely. Not responsible for the purchaser’s taking the product apart and failing to put it back together properly.
Question: Do you have a brochure you can send me?
Answer: We have an online brochure of our products on our website.
Question: How can I get the bungee to twirl?
Answer: You will need to order an Astro Swivel. Ours are high strength and extremely strong and durable.
TRAINING QUESTIONSQuestion:What type of training is there?
Answer: We have an excellent online training manual that gives a thorough overview of ASTRO-DURANCE® Bungee exercise, movements, and how to get started with special focus on working with people with physical limitations that can be purchased at www.astrodurancetraining.com.
Question: How do you certify trainers?
Answer: We have an in-depth training program available that upon completion, those who pass will receive a certificate of achievement that shows they have successfully learned to operate all aspects of the ASTRO-DURANCE® Bungee Systems including: proper use, safety, trouble shooting equipment, working with real people on the bungee, multiple movements, working with physical limitations, what to do in a medical emergency, do’s and don’ts, benefits and uses. This is also available at www.astrodurancetraining.com. However, personal trainers, gym owners, club and studio owners and rehabilitation professionals DO NOT need to complete training in order to purchase and/or receive shipment of ASTRO-DURANCE® Bungee System products.
Question: Is this a nationally recognized Certification?
Answer: ASTRO-DURANCE® Certification is a qualified certificate of achievement showing that the person has been trained for the proper use, safety, and overall skill in operating ASTRO-DURANCE® Bungee Systems and its’ proper applications of exercise. Our certification standards meet the same requirements as other industry related training certification(s) of achievement that qualifies the person to operate the equipment safely and with knowledge of use to the general public.
Question: Do you have any free training materials?
Answer: We have a training instructional that includes everything you need to know to get started that comes with your order. We are available during regular working hours to answer questions directly by calling our toll free number.
STOCK QUESTIONSQuestion:I have a small studio. About 1,000 square feet, how many can I fit in that space?
Answer: Depending on the layout, you could service up to 8. We can have one of our development staff members help you determine how to set up your space.
Question: Do you help with figuring out how to put together an ASTRO-DURANCE® Bungee Studio or Gym?
Answer: ASTRO-DURANCE® Professionals are available to help its’ clients figure out how to add Astro Bungee Systems to their new or existing business. More involved layout and design concepts can be provided for a nominal fee, based on the scope of work requested. Our Astro Concept designers can help you with layout concepts for any size ASTRO-DURANCE® Bungee Arena.... from small square footage studio’s to 10,000 + sq. ft. facilities.
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